Last updated 11 September 2026
We sell video programmes that are delivered the moment you pay. This page explains plainly when you get your money back.
If something is wrong with what you bought
If a programme does not play, is missing episodes, is not what the product page described, or is faulty in any other way, you get a full refund, or a repair if you prefer. This is your legal guarantee of conformity and nothing on this page limits it. Write to contact@with-magnus.com and describe the problem.
If you simply changed your mind
Access opens immediately, and at checkout you are asked to confirm that you want it opened straight away. Confirming that ends the fourteen day right of withdrawal that European and United Kingdom law would otherwise give you. This is set out in section 7 of our Terms of Sale.
That box has to be ticked to buy, because access opens the moment you pay. What follows is what we do instead of a cooling-off period.
What we do anyway
Beyond what the law requires, we refund in full, within fourteen days of purchase, if you have watched less than roughly a quarter of the programme and you tell us it is not for you. We would rather give the money back than keep someone who is unhappy. Ask at contact@with-magnus.com.
This goodwill does not apply where an account has been used to copy or redistribute the programmes, or where the same buyer asks repeatedly.
How a refund is paid
Refunds go back to the card or account you paid with. We issue them within fourteen days of accepting your request. How long the money then takes to appear is up to your bank, usually a few working days.
When a purchase is refunded, any partner commission attached to it is reversed.
Duplicate or unrecognised charges
If you see a charge you do not recognise, or the same charge twice, write to us before contacting your bank. We can look it up and refund it faster than a chargeback.